| What if I want to cancel an order? |
|
Once you have confirmed your order you will not be able
to cancel the order online. Go to the Shopping Guide menu
and select 'Returns Policy' for details of how to return
items to us.
|
| What
if I cannot find the answer to my question here? |
|
Answers to the most common questions should appear here
- but if your question is not addressed please try the following
areas of the site:
Site help - for information about using this site;
Customer Service - for information about privacy and security, delivery
and installation, terms and conditions, cancellations and
returns;
If your question has still not been answered, please e-mail
us at sales@computerexpo.com.au and we will get back
to you as quickly as we can.
|
| What
happens if you are out of stock of an item? |
|
Only products we can guarantee delivery of are active on
our site. When you place an item in your shopping basket
this stock is available for purchase. In some cases specific
products may have a lead time of several days as they are
not a regular stocked item. These items are available on
the site, but be aware of the lead times. When you confirm
your purchase we carry out a second stock check just in
case we sold the last item whilst you were entering your
payment details.
Once we have accepted your order, the stock is automatically
reserved for you. In the event that we are out of stock
of an item that you have ordered we will contact you by
e-mail or telephone to suggest an alternative item.
|
| How
do I check the progress of my order? |
|
You can check the progress of your order by logging in
to the Mambers Area using your user name (email address)
and password, and check your order status from the main
page. This will show your order number, and the order status.
Clicking on the order number will show a detailed view of
the order.
|
| How
do I contact your technical support team? |
|
The Computer Expo helpline is open 24 hours a day, seven
days a week. Call 08 9221 2500
|
|
If my product doesn't work - what shall I do? |
|
The Computer Expo helpline is open 24 hours a day, seven
days a week.
Call 08 9221 2500 and speak to one of our sales advisors
about the problem you are having. Our staff are highly trained
to quickly identify your problem and initiate swift solutions.
Occassionally products can get damaged in transit. In cases
such as this the product must be returned to the manufacturer.
Full details of the manufacturers or agents locations are
available on the documents accompanying your purchase receipts.
|
| What
is your policy on returns? |
|
Go to 'Returns policy' within the Customer Service menu
to see more information about our returns policy.
|
| What
information will Computer Expo hold about me? |
|
We only hold the information you give us when you register,
plus the history of the orders you have placed with us and
any changes to your personal details. This enables us to
learn what you like, and over time we will be able to offer
you the products and services that are most suitable to
you.
|
| Will
my personal information be safe? |
|
We will never sell, trade or rent your personal information
to any third party without your explicit permission.
|
| Is
it secure to give my credit card details over the internet? |
|
Our site uses industry-standard Secure Sockets Layer (SSL)
technology to provide encryption of personal information
such as your name, address and credit card details. In this
way, information passed between your computer and us cannot
be read in the unlikely event of someone intercepting it.
|
| What
if I need additional delivery information? |
|
For full details of delivery please read our Delivery Options
page accesssible from the members menu.
If after reading this information you still need to contact
us, then please e-mail us at sales@computerexpo.com.au
(or go to 'Contact us' under the Member Services Menu.)
and we will get back to you as quickly as we can.
|
| Can
I have a product delivered outside Australia? |
|
Currently we are only able to deliver to Australian addresses.
|
| My
purchase is a gift for someone else, can I send it directly
to their house? |
|
Unfortunately not, as we only deliver to the cardholder's
address as a security measure.
|
| Why
do you only deliver to the cardholder's address? |
|
This is a security measure - it helps prevent credit card
fraud by ensuring that only the cardholder can receive products
ordered over the Internet. We are constantly reviewing and
upgrading our security procedures
to ensure that shopping with us online is as safe as possible.
|
| Will
all my products be delivered together? |
|
We will try and deliver all similar items together. However,
if you have ordered a large item such as a Plasma Screen
TV, requiring special delivery, then this will be delivered
separately from smaller items you have ordered which will
be delivered by courier or by Australia Post.
If you have ordered more than one item for Australia Post
or courier delivery, they will normally be delivered together
in one box, unless they are too bulky or too heavy in which
case they may be delivered separately, but should still
usually arrive on the same day.
|
|
Can I have my product installed? |
|
At this stage there is no installation facility available.
|
| How
much is the delivery charge? |
|
For details of delivery, please read our Delivery Options
page..
|
| How
long will delivery take? |
|
Depending on the size and quantity of the order, between
5 - 7 working days.
|
| What
methods of payment do you accept? |
|
We prefer the following major credit and debit cards: MasterCard,
Visa, Bankcard. The prefered method is by Direct Deposit or BPay although we do accept personal, business and company
cheques with satisfactory ID. Money orders are also accepted. Read more on our payment options here.
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